Yes, as a concierge service, E-bnb can handle the reception of guests on behalf of the host. This includes tasks such as coordinating the check-in process, greeting guests upon arrival, providing them with keys and a tour of the property, and answering any questions they may have about the home or the local area.

Handling the reception of guests can be time-consuming for hosts, especially if they have multiple properties or are unable to be present for every check-in. Don’t worry! E-bnb can take care of these tasks, providing a seamless and stress-free check-in experience for both hosts and guests.

In addition to handling the reception of guests, E-bnb can also provide ongoing support during the guest’s stay, including assistance with any issues or concerns that may arise, as well as coordinating the check-out process. This level of support can help ensure a positive experience for guests and can ultimately lead to more positive reviews and higher occupancy rates for the host.

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E-bnb will provide you with professional cleaning services between each stay to ensure that your apartment is always clean and ready for the next guest. Here’s how the cleaning process typically works:
Schedule cleaning: We can coordinate with a professional cleaning company to schedule a cleaning between each guest’s stay. Before the cleaning crew arrives, we will provide them with a pre-cleaning checklist that outlines the specific cleaning tasks that need to be completed. The cleaning crew will arrive at the property on the scheduled day and time and complete the cleaning tasks outlined in the pre-cleaning checklist. This typically includes tasks such as dusting, vacuuming, cleaning bathrooms, and the kitchen, changing linens, and restocking supplies. After the cleaning is complete, we will perform a quality control check to ensure that the cleaning was done to the required standard and that the property is ready for the next guest. We will also ensure that the property is stocked with fresh towels, linens, and other supplies to ensure that the next guest has everything they need for their stay.

By arranging for professional cleaning services between each guest’s stay, E-bnb will ensure that your apartment is always clean and ready for the next guest. This can help improve guest satisfaction, increase positive reviews, and ultimately lead to higher occupancy rates and rental income.

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Owners will always be E-bnb priority. We will use the most courteous way possible to settle problems amicably. If there is a problem, E-bnb will always be transparent and advise the owner as soon as possible to find a solution together if necessary. Our goal is to resolve any issues related to the property in a timely and effective manner to minimize disruption to the guest and ensure that the property is ready for the next guest’s stay. After the issue has been resolved, we will follow up with the guest to ensure that they are satisfied with the outcome and to address any remaining concerns or issues. By addressing property issues promptly and effectively, we will ensure a positive guest experience, minimize disruptions to the host, and protect the value and reputation of the property.

Ensuring the safety of your property is an important responsibility. We may conduct regular inspections to ensure everything is in good condition and that there are no safety hazards. Our cleaning staff will also check that everything is fine at each visit.
Guests are informed in the welcome guide about the security steps and the phone numbers to call in case of an emergency. We ensure that all equipment and appliances are in good working condition, and we promptly fix any issues that arise with your approval.

We can advise you on the installation of security measures such as smoke detectors, carbon monoxide detectors, and fire extinguishers to ensure the safety of guests.

Background checks on guests are conducted to ensure that they are trustworthy and not likely to cause damage or engage in unsafe behavior.

Anyway, clear communication channels will be established between us and the guest, and between us and the owner, where any concerns will be shared.

There are different ways to track your performances :

– The Airbnb Host Dashboard:  It provides a wealth of data and insights into the performance of the property, including booking rates, occupancy rates, and earnings. Owners can access the dashboard by logging into their Airbnb account and clicking on the “Host” tab.
– Ratings and Reviews: Guests who stay at the property can leave ratings and reviews on Airbnb, which can provide valuable feedback on the property’s performance. Owners can access this information by navigating to the property listing on Airbnb and looking at the reviews section.
– Analytics Tools: we use a variety of third-party analytics tools available that can help owners track the performance of their property on Airbnb. These tools may provide more detailed data and insights than the Airbnb Host Dashboard.
– Competitor Analysis: Owners can also track the performance of their property by monitoring the performance of similar properties in the same area. This can help owners to identify areas where their property may be underperforming so that we can make adjustments accordingly.

Of course, we do! We will write a glowing description of your property and take professional photos to showcase your property. The ad will then be published on different platforms to ensure high visibility. See more of our services. See more of our services.

If a reservation is canceled, several things may happen, depending on the circumstances of the cancellation:

– Guest Refund: If the guest cancels the reservation within the cancellation policy window, they may be entitled to a refund of a portion of the reservation cost, depending on the cancellation policy chosen by the owner.
– Owner Payout: If the cancellation occurs after the cancellation policy window, the owner may still receive a payout for a portion of the reservation cost, depending on the policy chosen. In that case, we will charge as usual for the portion received.
– Availability: If the cancellation occurs close to the reservation date, the property may become available for another guest to book, providing an opportunity for the owner to recoup some or all of the “lost” income.
– Penalty: If the cancellation was initiated by the guest, they may be subject to penalties, such as a cancellation fee or negative review on their Airbnb profile. In that case, we will charge as usual for the portion received.

As your concierge, it’s important for us that you have a clear understanding of the cancellation policies – and so you will be asked to choose which one fits the most-, and to communicate these policies to your guests. In the event of a cancellation, we will work with the guest and the owner to determine the appropriate course of action, which may involve issuing a refund, finding a replacement guest, or negotiating a compromise solution that satisfies both parties.

Overall, cancellations are an unfortunate part of the Airbnb business, but with clear communication and a proactive approach, the impact of cancellation can be minimized!

As your property manager, handling special guest requests is an important part of providing excellent service to your guests.
Here are the steps I typically take to handle special guest requests:
1) Listen and Understand: The first step in handling special guest requests is to actively listen and understand the request. This involves asking clarifying questions to ensure that the request is fully understood.
2) Communicate: Once the request has been fully understood, we communicate with the guest to discuss possible options and any associated costs or fees. If necessary, the owner will be advised.
3 Confirm: After a plan has been agreed upon, we will confirm the details of the request with the guest and provide any necessary instructions or information.
4) Follow-Up: Finally, we will follow up with the guest after the request has been fulfilled to ensure that they are satisfied with the service provided.

Some common special guest requests may include early or late check-in/check-out times, arranging for transportation or activities, stocking the fridge with specific items, or providing extra amenities such as a crib or high chair.

In all cases, it’s important to be flexible and accommodating while also managing the owner’s expectations and resources. By providing excellent service and handling special requests with care and attention to detail, the guest is more likely to leave positive feedback and become a repeat customer, which benefits both us and the owner.

We understand that trust is essential when it comes to managing someone else’s property. To build and maintain trust with landlords, we always professionally conduct ourselves and treat the landlord’s property with the same level of care and respect as if it were our own. We communicate regularly with the owners to keep them informed of the status of their property and any issues that arise, taking responsibility and working to resolve them quickly and effectively. We will always be transparent in our business practices, including fees, processes, and any third party that may be used to manage the property. In another hand, we track daily performance metrics such as occupancy rates, booking rates, and guest reviews to show the owners how the property is performing.

That is how we build and maintain trust with property owners and provide them with the peace of mind that their property is in good hands.

Guest profiles are verified first by Airbnb or other applications: name, photo, verified phone number, and email address. If necessary, we will require the guest an ID. Before going further, and depending on the rental condition the owner imposes, we will verify the general reviews on the guests if they stayed on other Airbnb properties before. If we or you encounter any issues with a guest, before, during, or after the stay, we will contact the guest or the platform support for assistance if necessary. Owners can choose to require a security deposit from guests to cover any damages or violations of house rules. This can provide some additional assurance for hosts that their property will be treated with care.

Overall, The hosting platforms have implemented several measures to help ensure that hosts are comfortable and confident in welcoming guests into their homes. While no system is foolproof, these measures can help reduce the likelihood of negative experiences for hosts and guests alike.

Airbnb and other platform takes data privacy and security very seriously and has implemented several measures to protect the information of both owners and guests. Our company will do the same (see: privacy policy page).
As an example, Airbnb uses encryption technology to protect sensitive data such as passwords, credit card information, and personal identification information. Access to owner and guest data is limited to authorized personnel who require it to perform their job responsibilities. Airbnb complies with applicable data protection laws and regulations, such as the General Data Protection Regulation (GDPR) in the European Union.

Depending on the services you want; for short or long term rental, partial or complete management of your property, we have several packages to offer. See the detail of our pricing.